Storage Surrey

Can I access my storage unit in Surrey at any time?

We remove the burden of having to come to the unit yourself by providing a full online inventory of your items and return delivery from just £59. If you really do need to visit the facility or want to arrange for a third-party removal company to collect your items, you can send us an email to [email protected] to arrange this. Please note, we need one week’s notice to arrange this for you.

What about condensation in the unit?

All our storage units are kept clean, pest-free & damp-free so condensation shouldn’t be an issue. However, if wet or waterlogged items are placed inside the unit this can cause condensation, as water is trapped inside. Please ensure that all your items are dry during the packing process.

What can I store in my Surrey storage unit?

Our storage units are equipped to hold household items, business assets, furniture and more. Here are the items you can not store with us:

• Food/perishables
• Any living creatures
• Explosives, weapons or ammunition
• Any items which emit fumes such as a barbecue
• Any illegal substances or any good which have been illegally obtained
• Any flammable materials, liquids or compressed gasses
• Jewellery, ivory, watches, stamps, precious stones or precious metals
• Antiques, furs, fine arts or collections of a similar kind, mobile phones, perfumery, tobacco, cigars, cigarettes, beers, wines, spirits and the like
• Money, deeds, bullions, bonds, securities, coins, cash or negotiable instruments and the like (including cheques and any vouchers with a face value)
• Pollutants that are likely to cause contamination, infestation or encourage vermin or other pests or emit fumes, smell or odour
• Electronic items (please see our Terms of Service here for details)

To learn more, view our simple rules for collection and storage.

Is there a deposit?

No, we do not charge anything up front. We take your first month’s storage subscription fee after your collection has been completed and your items are safely in storage.

How much notice do I need to give to get my items out of the unit?

It depends on the day you want your items returned. Saturday returns are subject to availability and we may need up to 3 weeks’ notice to arrange this for you. For weekday returns, we don’t need as much notice but would still like to know at least a week in advance. The quickest and easiest way to book the delivery of your stored items is to login to our website and follow these instructions:

• CLICK HERE to go to the login page
• Enter your details. If you do not know your password, please just click to reset.
• Click on ‘Request My Items Back’
• Follow the instructions, choosing which items you want, entering the address details for delivery and picking an available time slot.
• Click ‘Book My Return’ and await confirmation of your delivery
• If you need your items returned and can’t provide at least a week's notice, give us a call and our team will see what accommodations can be made.

What paperwork is needed to book a Surrey storage unit?

None! After you complete your booking online, you will receive an order summary from us which includes the terms of your booking. Your subscription is essentially a rolling contract so you can take your items out of storage whenever you please. Similarly, if you need to extend your period, the storage unit is yours until you book your full return – so no need to even call up and extend!

You can find the answers to other frequently asked questions on our full FAQ page or you can always contact us with additional questions and a member of the STORED team will be happy to help.