Our storage units are extremely secure.

We store your items in purpose-built, manned, storage facilities with the following security measures:

• 24/7 CCTV surveillance monitored by a professional security company.
• Alarms monitored by a professional security company
• Dual security locks on all doors.

Only our teams have access to the facilities and customers cannot access the units for security reasons.

That works out best for everyone since we offer a full-inclusive service where we collect, store and return our customers’ items, meaning they will never need to visit a storage facility ever again.

Happy storing!

We're growing the company year by year and having stored for over 14,000 customers, we are constantly adding storage warehouses.

Currently, we have facilities across South East England including locations in London such as Egham, Mitcham, Wandsworth, & Cheam.

The best part? Since we collect & return your items to your doorstep - you'll never need to visit a storage warehouse ever again!

Absolutely not!

You will never need to visit a storage warehouse or storage unit ever again!

We come to you to collect your stuff, store it in our storage warehouse and when you want one, some or all your items back, we deliver them back to you!

Happy storing!

Yes, we sure do.

We have revolutionised the storage industry by taking the hassle out of self storage.

Our professional movers come to your home & collect your items, so you never need to visit a storage warehouse ever again. They can also help you pack & disassemble furniture (for free) and bring packing materials along.

When you want your items returned, simply book a return on your online account and we will return one, some or all of your items back to the same or a different address to what we picked up from.

To get started, all you need to do is select a date and time for when you want us to come to your home and collect the items you want to put into storage.

If you’ve used self-storage before, you’ll know the costs and amount of hours it takes to buy packing materials, pack, rent a van, drive to the self-storage unit, unload, return the van. And then repeat the process when you want your stuff back.

That’s why we looked at how self-storage companies operate and changed everything.

Firstly, because we pick up and return your stuff from your home, we don’t have to have mega expensive locations centrally in cities, costs that we would have to pass onto our customers.

That’s why STORED can be up to 50% cheaper than traditional self-storage companies.

Secondly, we flipped the self-storage model upside down, and instead of you doing all the work, we came up with STORED model:

✓ We Collect

Other storage firms expect you to drop everything off yourself. That means either making several time-consuming trips or hiring a van - which is stressful and expensive.

Wouldn’t it be much easier if someone came and collected everything? We agree. So that’s what we do. We send a van with two professional movers to collect your stuff. Put your feet up and let us do the heavy lifting.

✓ We Box It Up

Most people don’t have crates and boxes handily lying around. That’s why we have an extensive list of packing materials available for purchase, that we’ll bring straight to your door.

When we collect your things, we box and crate your items for you. That’ll save you money, time, and fuss.

✓ We Return

Need your things back ASAP? Or even just some of your stuff? Other storage companies need you to come and get it yourself. Not us.

Tell us what you want back, and when. We’ll deliver it directly to your door and unpack it for you. Relax - we’ve got you covered.

Door-to-Door storage in 3 easy steps

1) Easy Booking
Simply select a storage unit, where & when you want your things collected from. You can get it sorted in less than 2 minutes.

2) Pick-Up from Your Home
Our team will come to your address at your preferred time and pick everything up. They can even help with the packing!

3) Convenient Returns
Book a return online to get some or all of your belongings back - whenever you need them. We’ll deliver them to your home or preferred location.

Yes.

We created STORED to offer people both a cheaper and easier way to store their things.
That’s why we’re priced cheaper than self-storage & we provide pick-ups and returns of your items, to take out all the hassle.

We are unable to guarantee returns within the first 3 weeks of storage and we charge on a monthly basis. The return has to be booked from your online account only after the inventory is uploaded, this can take up to 14 days from the initial collection.

STORED was launched with a key mission - making storage as easy & cost-effective as it possibly can be. That's why we:

1) Operate without the Hidden Costs commonly associated with self-storage companies such move-in fees, padlock fees etc.

2) Provide monthly storage prices instead of weekly prices. Self-storage companies tend to advertise weekly rates, but still charge monthly, meaning that you'll need to multiply any rates by 4.2 to get what you're actually paying. We don't believe in trying to hide any prices from our competitors, so we show what you'll actually be paying.

3) Our prices always include VAT. Many self-storage companies show prices without having added the VAT, but of course you always have to pay this. This is an attempt to look cheaper than they actually are, something we don't think is right.

Our pricing

Storage Unit Pricing

We offer a range of storage units from 9 sq ft up to 500 sq ft, and the premise is simple - The longer you store, the cheaper it is.

Prices vary depending on where you live and how long you want to store for, so for a full view of our units & prices, simply enter your post code and storage duration here.

Collection & Return Pricing

As part of our storage service, we provide heavily discounted pick-ups and returns.

The longer you store, the cheaper the pick-up and the return. If you store for 6 months plus we offer free pick ups. If you store for a shorter period, you will still benefit from heaviliy discounted prices.

Prices vary depending on where you live and how long you want to store for, so for a full view of our collection & return prices, simply enter your post code and storage duration here.

You can also always give us a call on 020 3637 1234 or email service@bystored.com.

We also provide 15% off your first month if you are a student who is storing for a minimum of 3 months. Please note that this discount cannot be used together with our long-term discount. Simply provide a picture of your student card including the expiring date by emailing us - before your collection takes place - at service@bystored.com.

1. The cost of storage depends on two main factors:
   • How long are you storing with us for?
   • What unit size do you need?
2. If you are not too sure what unit size you need, you can always give us a call on 020 3637 1234 or email service@bystored.com . One of our storage consultants will be on hand to help you figure out the correct unit size for your storage needs and answers any further questions you may have.
3. All our prices are inclusive of VAT.

1. We offer a rolling monthly subscription.
2. When making your booking, we will take down the card details that you would like to have on file with us. You'll have to add your card details up to 72 hours before your collection date, alternatively your booking will be cancelled. No storage fee is charged upfront. But if you have booked any of our services add-ons, such as pre-paid loading time or a crate drop, we will charge this upfront to your card.
3. After your collection has been completed , we will charge your first month’s storage fee.
4. You will then be charged on the same date as your collection each month that you store with us for.
5. The charges will be applied directly to the card you have placed on file with us.
6. If at any point you want to change your card details, you can do this by logging onto your bySTORED account and clicking the ‘My Finance Details’ tab.

7. Please note that we are unable to accept payments via PayPal, cash or bank transfers.

1. We do indeed! - when placing your booking simply select the length of storage to discover your discount.
2. We also provide 15% off your first month if you are a student who is storing for a minimum of 3 months. Please note that this discount cannot be used together with our long term discount. Simply provide a picture of your student card including the expiring date by emailing us - before your collection takes place - at service@bystored.com.
3. If you’ve happened to come across a code for one of our fantastic discounts, please be advised that these come with a few conditions.
4. The discount is only ever applicable to your storage subscription. No discount will be applied to any other additional services.
5. If you are storing for less than the required storage length, you will be required to pay the amount that was discounted from your package.

1. We do not charge anything up front. We take your first month’s storage subscription fee after your collection has been completed and your items are safely in storage.
2. You can expect each month’s payment to come out on the same date as your collection date. This is when your subscription will renew; please note that, on some occasions, payments may be taken a few days after your subscription renewal date.
3. If you have booked any additional services, such as a crate delivery, these are all charged at the time of booking.
4. You will see that the amount of your predicted first month storage subscription fee has been reserved from your card that you put on file with us.
5. We do this 48 hours in advance of your collection to ensure that we are able to charge the amount in full once your items have been safely stored in our facility. Should you cancel in the required time, this amount will be released – this is not a refund as it has not been charged.
6. If you have booked any additional services, such as a crate delivery, these are all charged at the time of booking.
7. For any bookings requiring 2 teams/more than 8 man-hours of work, will have a higher pre-authorisation fee applied. This will be discussed and agreed with you by one of our storage consultants

1. In short, yes you can. However, if you have received a discounted storage rate dependant on your length of storage, we will recoup the discounted amount from your storage fees based on the discount value and how many months you have stored with us.
2. For example, if your monthly rate has been discounted by £20 each month because you agreed to store with us for a minimum of 6 months, however, you end up storing with us for 4 months, we will recoup £80 from your account before completing your return.

1. We do not offer pro-rata rates. However, if you have your items returned up to 5 days into the new storage month, we will refund you 50% of your monthly storage fee. If you have your items returned between 6-14 days into the new storage month, we will refund 25% of your storage fee. Anything over 14 days incurs the full month’s charge. These days are counted starting from your subscription renewal date and including the day of your return.
2. Please note, if you store for less than one month this pricing structure is not applicable.
3. You will need to contact us by email to service@bystored.com 2 weeks from your return date to be entitled to a refund. The refund will be actioned within 7 days after we have returned your items. If no refund request is received 2 weeks before your return date we won't be able to action this.

1. No, the full price of your storage agreement will be quoted to you – in writing – prior to your collection taking place.
   
   *Please note that return prices vary according to the delivery address, notice given, and time-slot.

1. If you have a quote from another storage provider offering our same services, we will be more than happy to look into price-matching this for you with another like-for-like service.
2. We will always do our best to price-match but, due to the all-inclusive nature of our service, we may often appear more expensive purely at face value.
3. Do remember that our service includes a collection, inventory, and return service of two removals experts and a van, all security measures & £500 standard liability cover.

Absolutely!

Simply book another pick-up on your My Pages.

Our drivers days are incredibly busy as they are, so the best thing is to book a return and then a separate collection another day.

Happy storing!

The more notice you give for your return, the cheaper it is!

If you're storing for more than 2 months:

We have a Guaranteed Return Price of £49 if you give at least 14 days notice.

If you provide at least 7 days notice, the cost is £119 and if you need a last-minute return and give less than 7 days notice, the return will be £199.

If you're a short-term storer, storing for less than 2 months:

We have a Guaranteed Return Price of £109 if you give at least 14 days notice.

If you provide at least 7 days notice, the cost is £179 and if you need a last-minute return and give less than 7 days notice, the return is £259.

Absolutely, that’s not a problem.

You can even have your items returned to a different city or country. Please contact us on our chat to get quotes for this!

STORED is the UK's fastest growing storage company and we're constantly adding new cities that we cover. At the time of writing we operate in the city we launched in, in 2014, London, together with our expansion cities Bath, Birmingham, Brighton, Bristol, Canterbury, Cardiff, Eastbourne, Exeter, Oxford, Portsmouth, Reading as well as Surrey.

Absolutely!

Using our packing service is the easiest and safest way to store your items.

Simply either select packing option when making a booking on our website or let us know in your pre-arrival form, which you'll receive after booking your pick-up with us.

Our packing service costs only £49 per 30 minutes started.

Each unit size comes with a set amount of free loading time:

• 9 sq ft - 15 minutes
• 12sqft – 15 minutes
• 15 sq ft – 15 minutes
• 25sqft – 30 minutes
• 35 sq ft – 30 minutes
• 50 sq ft – 30 minutes
• 75 sq ft – 60 minutes
• 100 sq ft – 60 minutes
• 100 sq ft + - 60 minutes for the first van/team

Over 100 sq ft, speak to one of our storage consultants on 020 3637 1234 and they will be able to help you build a suitable package for your storage needs.

If you go over your allocated free loading time, the team will still complete the job for you. However, their time is charged at £49 per 30 minutes started.

The best way to avoid the extra charges is to make sure there is parking available as close to your property as possible and you are present at the property when our team arrives. You can also try to make sure the items are easily accessible for our team and limit restrict access from your property to the parking area.

You can also pre-pay for extra loading time. This costs just £29 per 30 minutes and is non-refundable.

Once you've made a booking for a storage collection, sit back and relax.

Our professional movers will come to your home and collect your items from inside your home. If you need packing assistance or packing materials, just let us know before hand via our chat!

Our returns work the same way and your items will be returned to your home, and if you need unpacking help or rubbish removal, simply let us know beforehand!

Our team of 2 removal specialists is unable to collect items that are heavier than 25kg, including boxes.

You will need to request an extra team for heavier items. You can do this when completing your pre-arrival form or by emailing us at service@bystored.com

Alternatively, you can choose to have a large piece of furniture dismantled by yourself or by our team so that its parts can be loaded and labelled separately.

1. You can book your collection and storage on our booking page, by calling us at 020 3637 1234 or emailing us at service@bystored.com.
2. When booking your collection and storage on our website, simply select if you wish to store for up to or more than 6 months; choose your storage unit’s size based on the total volume of the items that you wish to store with us, select your preferred arrival date for collection, confirm your personal details including your card details.
3. You will receive a confirmation email with a summary of your booking.

Each unit size comes with a set amount of free loading time:

12sqft – 15 minutes

15sqft – 15 minutes

25sqft – 30 minutes

35sqft – 30 minutes

50sqft – 30 minutes

75sqft – 60 minutes

100sqft – 60 minutes

100sqft + - 60 minutes for the first van/team

1. You can of course pack your items into your own boxes, suitcases or bags. Alternatively, you can rent or purchase our STORED crates or cardboard boxes, however this is not compulsory.

2. We can also collect large items (up to 25kg each) such as chairs and other furnitures. These do not have to be placed into boxes; however, we recommend you wrap or pack them properly. We will also be happy to do the work for you; simply add our 'packing service' to your booking for just £49 per started 30mins. Please note that there will be additional charges if you ask us to deliver packing/wrapping materials or you can simply provide our team with your own materials.

3. After you place your booking you will receive a pre-arrival survey where you can tell us what needs to be packed and which packing materials you need.
   
   We offer a crate rental for £0.50 per crate per month or the following packing materials options:
   
   S/M cardboard box 356 x 356 x 356 mm £4

   M/L cardboard box 406 x 406 x 406 mm £5.5

   Tape (general, white) 66m x 48mm £2

   Tape (Fragile, wording) 66m x 48mm £3

   Protective material bundle(Bubble wrap, removal blankets, tape) Price depending on storage size, e.g. 12sqft= £12, 25sqft = £25

1. We can collect & return to any address within *London, Surrey, Brighton, Birmingham, Portsmouth, Eastbourne, and Canterbury.
2. *Outside of London zone 3, there are surcharges included on top of your collection and return fee which may vary based on the date and time slot selected:
   • Zone 4 surcharge: £30
   • Zone 5 surcharge: £50
   • Zone 6 surcharge: £70
3. *Outside of London zone 6, we can quote you for a collection/return based on the availability of teams, daily itineraries, and drive time from our facility to your address.
4. Please note that extra charges for returns outside London zone 3 are not included in the price shown on your account when you request your return; however, the final price will be included in your return confirmation email.
5. Please note that if you need a return to a different area from where your collection was first actioned (e.g. collection from London, return to Brighton) you will need to contact us to request a separate return quote.

1. Not at all. Our teams will do everything for you! They will come right up to your door and begin loading the items from wherever you have left them.
2. With returns, our teams will deliver the items straight into your property.

Please inform us 48 hours in advance if there is restricted access to your property e.g. broken or no lift / no parking space, or if you need an extra team for a larger and heavier item.

1. It is the customer’s responsibility to provide parking for our team. Due to the number of jobs our teams perform each day, we are unable to source parking at your property on your behalf.
2. If we were to receive a parking fine during the time we are at your property we would unfortunately have to pass on any costs to you
3. Before your collection date you will receive a pre-arrival survey where you can tell us where to park.

1. Our team will arrive between the time slot agreed with your booking. We will not call you or email you before arrival, make sure that access to your property is provided between the scheduled time slot.
2. If you’ve scheduled an appointment and you’re not there, we will wait for 10 minutes and of course try to contact you.
3. If you’re still not there following this, we unfortunately will have to cancel this appointment. You will have to get in touch with us to rearrange the appointment and the following charges apply:
   1. Collections
      • Cancellation/Reschedule up until 23.59pm the night before: Free
      • Same day cancellation: Full first month subscription fee for booked unit.
      • Same day reschedule: £59
   2. Return Deliveries
      • Cancellation/Reschedule up until 23.59pm the night before: Free
      • Same day cancellation/reschedule: £59
   3. Crate Delivery/Collection
      • Cancellation/Reschedule up until 23.59pm the night before: Free
      • Same day cancellation/reschedule: £29
4. Any service add-ons, such as packing/dismantling time, unpacking/reassembling time, loading/unloading time, and zone surcharges that may have been charged beforehand are also non-refundable.

1. To amend the details in your pre-arrival form, including the list of items to be collected from you , simply re-fill in the form at the link provided and resend it to us. We will get back to you with a confirmation email. Should you be unable to re-send the form or if the form is expired, email us at service@bystored.com. Our team customer service team will amend the details for you. Please note that the final form needs to be sent to us 48 hours before your collection date.
2. If you would like to downgrade or upgrade your storage unit's size, email us at service@bystored.com.

1. Generally speaking, we cannot. However, if you have a handful of boxes that would make up a 12sqft unit, you can always give us a call on 020 3637 1234 and we will try our best to help.

1. If you have a collection/return booked in with us, you need to make sure that yourself or someone you trust is available at the property to let our team in during the agreed time-slot.
2. If we are running late or any reason, our team will always make sure to contact you and keep you updated with the situation.
3. It is also the customer’s responsibility to secure parking near the property for the team on the day.
4. If you are having a collection, you will receive a ‘pre-arrival survey’ to fill in up to 48 hours prior to your collection. Our team will need this form completed in order to be fully prepared and to ensure a smooth collection process. Here you can tell us what needs to be collected, if you require an extra service such as packing and/or dismantling or which packing materials you would like to purchase from us. When they arrive, they will start labelling each individual item with a barcode and a general description (e.g. cardboard box) so that you have a complete online inventory of what you have in storage. We create your inventory on site to avoid any miscommunication in what is being accounted for in the inventory. The team will then present you with a collection sheet. You will need to check the sheet and make sure that all items due for collection have been recorded; finally, you will be asked to sign your collection sheet. Once the sheet has been signed, this is a confirmation from yourself that all items have been collected & accounted for. If you require a specific description for your items, please ask our team to write it down for you. Your items will then be loaded into the van to be taken to the warehouse. When you no longer require storage, simply book in the return delivery of your stored items by login into your STORED account
5. When you are having a return, the team will present you with a return sheet. You will need to check the sheet and make sure that all items due for return have been accounted for and then sign the sheet. Once the sheet has been signed, this is confirmation from yourself that all items have been returned to you & accounted for.

1. You can request a second collection via your STORED account, 'Request a new pick up'. We will then work to arrange this for you at a date that suits you best.
2. The standard collection cost is £39, excluding postcodes outside London zone 3.

3. Outside of London zone 3, there are surcharges included on top of your additional collection :

   • Zone 4 surcharge: £30
   • Zone 5 surcharge: £50
   • Zone 6 surcharge: £70
   • Outside of London zone 6, we can quote you for a collection/return based on the availability of teams, daily itineraries, and drive time from our facility to your address.

1. We are dedicated to providing the best tailored and flexible service to all of our customers. Our returns availability and fees are based on demand, so in order to take advantage of our standard return prices and find a suitable available date, we would kindly advise you to book as far in advance as possible but no later than 3 (three) weeks ahead of your requested return date. We are happy to help with shorter notice returns; however, please note that prices may be higher and vary according to the date and time slot required.

For more details, please refer to the FAQ section 'How to I book my return and how much does it cost to have my items returned to me? '

1. If you have rented one or more crates from us we will leave them with you when returning your items, unless you ask our removal team to collect them on the day. You can spend up to 14 days unpacking the crates. You can arrange a crate collection Monday to Friday between 9am-6pm by logging into your STORED account and selecting 'Request Packing materials / Do you want crates delivered to you or collected from you?'.

2. Crates collection cost £29 for postcodes within London zone 1-3 and Surrey, Brighton, Birmingham, Portsmouth, Eastbourne, and Canterbury. If you don’t arrange a collection in order to return them to us by then, you’ll be charged a fee per crate of ￡25 (including VAT). You can also tell us that you wish to purchase them by informing us at service@bystored.com.

1. We can collect & return to any address within *London, Surrey, Brighton, Birmingham, Portsmouth, Eastbourne, and Canterbury.
2. *Outside of London zone 3, there are surcharges included on top of your collection and return fee which may vary based on the date and time slot selected:
   • Zone 4 surcharge: £30
   • Zone 5 surcharge: £50
   • Zone 6 surcharge: £70
3. *Outside of London zone 6, we can quote you for a collection/return based on the availability of teams, daily itineraries, and drive time from our facility to your address. Get in touch by emailing us at service@bystored.com .
4. Please note that extra charges for returns outside London zone 3 are not included in the price shown on your account when you request your return; however, the final price will be included in your return confirmation email.
5. Please note that if you need a return to a different area from where your collection was first actioned (e.g. collection from London, return to Brighton) you will need to contact us to request a separate return quote.

1. Yes, we do need you to book this in prior to your collection taking place. This is to make sure the team arrived prepared with the necessary packing materials and tools. You can book this from your account under 'Request packing materials'.
2. Our packing/dismantling service costs £49 per 30 minutes started.
3. Any service add-ons, such as packing/dismantling time, unpacking/reassembling time, loading/unloading time and zonal surcharges are non-refundable
4. Please note that only items packed by our removal team are covered under our Standard Liability, assuming that suitable packing materials are purchased or provided. We always suggest to cover single fragile items with packing paper, blankets or bubble wrap.

5. We offer a crate rental for £0.50 per crate per month or the following packing materials options:



   S/M cardboard box: 356 x 356 x 356 mm - £4

   M/L cardboard box: 406 x 406 x 406 mm - £5.5

   Tape (general, white): 66m x 48mm - £2

   Tape (Fragile, wording): 66m x 48mm - £3

   Protective material bundle: (Bubble wrap, removal blankets, tape) - Price depending on storage size e.g. 12sqft=£12, 25sqft=£25.

   You can select one or both options in the pre-arrival survey you received after you placed your booking with us.

Yes, we absolutely do international shipments and national shipments as well.

Please submit your request via your My Pages or speak to us on the chat!

Absolutely!

Using our packing service is the easiest and safest way to store your items.

Simply either select packing option when making a booking on our website or let us know in your pre-arrival form, which you'll receive after booking your pick-up with us.

Our packing service costs only £49 per 30 minutes started.

1. Our service does not include access to any of our warehouses and/or the units your goods are being stored unless this is agreed with us in writing before placing your storage booking; please note that prices may differ from the ones available online. Instead, we will deliver your items to your address!

2. The quickest and easiest way to book in the return delivery of your stored items is to login to our website and follow these instructions:

• CLICK HERE to go to the login page
• Enter your details. If you do not know your password, please just click to reset.
• Click on ‘Request My Items Back’
• Follow the instructions, choosing which items you want, entering the delivery address details for delivery and picking an available time slot.
• Click ‘Book My Return’ and await confirmation of your delivery

For more details, please refer to the FAQ section 'How to I book my return?

1. If you need these to be delivered before your collection date you can purchase cardboard boxes and other packing materials from us by accessing the 'Request packing materials' section in your STORED account. Alternatively, if you need them to be delivered on the same day of your collection you can select these on the pre-arrival form that you will receive after you place your booking.

2. We offer the following packing materials options:

• S/M cardboard box: 356 x 356 x 356 mm - £4
• M/L cardboard box: 406 x 406 x 406 mm - £5.5
• Tape (general, white): 66m x 48mm - £2
• Tape (Fragile, wording): 66m x 48mm - £3
• Protective material bundle: (Bubble wrap, removal blankets, tape) - Price depending on storage size e.g. 12sqft=£12, 25sqft=£25. Please note that the protective material bundle can only be purchased when you ask us to pack your items for you. This cannot be delivered to you before your collection.

1. Your inventory will be available to view on your STORED account. You can log into this via our website. Please note, it can take our team up to 14 working days to upload your inventory.
2. The return has to be booked from your online account only after the inventory is uploaded unless a return date is agreed in writing before your collection.

1. We cannot store the following items in our facilities:
   • Food/perishables
   • Any living creatures
   • Explosives, weapons or ammunition
   • Any items which emit fumes such as a barbecue
   • Any illegal substances or any good which have been illegally obtained
   • Any flammable materials, liquids or compressed gasses.
   • Jewellery, ivory, watches, stamps, precious stones or precious metals
   • Antiques, furs, fine arts or collections of a similar kind, mobile phones, perfumery, tobacco, cigars, cigarettes, beers, wines, spirits and the like
   • Money, deeds, bullions, bonds, securities, coins, cash or negotiable instruments and the like (including cheques and any vouchers with a face value)
   • Pollutants that are likely to cause contamination, infestation or encourage vermin or other pests or emit fumes, smell or odour
   • Electronic items (please see our Terms of Service here for details)
2. These items are forbidden in order to keep yours and other customers items safe as well as our staff members. If we are to find any of these items in storage, they will be removed and disposed of without warning. We also reserve the right to search your remaining items to check for any further forbidden items.

1. After you complete your booking, you will receive an order summary from us which includes the terms of your booking and attachments. Your booking will be confirmed only when you add your card details to your STORED account, at least 72 hours before your collection date. Your subscription is essentially a rolling contract so you can take your items out of storage whenever you please. Similarly, if you need to extend your period, the storage unit is yours until you book in your full return – so no need to even call up and extend!

1. All our storage units are kept clean, pest-free & damp-free and come with a padlock. These are basic, empty storage units that do not come with any specialist requirements such as racks, shelving or power supply.
2. All our units are 7 feet in height except for our 12sqft unit which is 4 feet in height.

We can help move your items from one address to the other. Our standard moves are quoted for a team of 2 of our moving guys, with our standard van size, and also include a complete packing service, for an additional charge our teams are able to provide packing and wrapping materials.

The price for this service would be £89 per hour taken for the move, with a minimum charge for 2 hours. Every additional hour is £89 and will be added at the end of the move if necessary. There is an additional charge for packing materials.

Please note, we charge an extra of 20% for moves conducted at the weekends.

In order to give you a direct quote based on your requirements, please email us at service@bystored.com providing the following details:

• Removal date
• List of items that need to be moved
• List of items that require packing
• Start Address
• Finish Address
• Is there any restricted access at either property?

As soon as we have this information, we will get back to you with an estimated cost.

We have facilities across South London including Mitcham, Wandsworth, & Cheam; although we will collect & return your items - meaning that you'll never need to visit anyway! Our units are extremely secure since only our team has access to the facilities. Customers cannot access the units since we offer a full-inclusive service where we collect, store and return the items.

These are all purpose-built storage facilities with the following security measures:

CCTV surveillance is monitored by a professional security company.

Alarms monitored by a professional security company

Dual security locks on all doors.

1. Our professional removal teams take the upmost care of your belongings, moving these in and out of our van and then handing these over to our warehouse staff.
2. Once they’ve reached the warehouse, they are one-by-one moved into your unit and then entered into our asset management system. Please let us know if there are any items that you prefer not to be stacked.
3. Our operations team will then upload your storage inventory within 7 working days to your STORED account which you can view online. You can also add comments for each of your items.

1. Unfortunately, we cannot allow any other persons to access your STORED account or book in collections/returns on the customers behalf unless we have written permission via email from the customer using the email address that we have on file. To arrange this you can email us at service@bystored.com and CC the trusted person.

All our storage units are kept clean, pest-free & damp-free and come with a padlock. These are basic, empty storage units that do not come with any special requirements such as racks, shelving or power supply.

The quickest and easiest way to book the return delivery of your stored items is to log in to our website and follow these instructions:

CLICK HERE to go to the login page

Enter your details. If you do not know your password, please just click to reset.

Click on ‘Request My Items Back’

Follow the instructions, choose which items you want, enter the delivery address details for delivery and pick an available time slot.

Click ‘Book My Return’ and await confirmation of your delivery

Our service does not include access to any of our warehouses and/or the units your goods are being stored in unless this is agreed with us in writing before placing your storage booking; please note that prices may differ from the ones available online. Instead, we will deliver your items to your address!

If you need to cancel your booking, simply go onto your booking on your My Pages.

Your subscription is a rolling contract that helps you take your items out of storage according to your ease. Likewise, if you wish to extend your period, the storage unit is yours until you book a full return.

Yes. We provide the facility of enrolling in a subscription too.

As you complete the booking, you will receive an order summary from STORED, which will include the terms of your booking and the relevant attachments. Once you add your card details to your STORED account, your booking will be confirmed. And that too 72 hours before the collection date.

Our team will arrive between the time slot agreed with your booking. You will receive a text message in the morning reminding you or your collection/return. The team will call you approximately 30 minutes before arrival if you have provided us with a UK telephone number.

Alternatively, we will not call you or email you before arrival; however, we will of course try to make contact with you should you not answer the intercom when they arrive at your property.

If you are not at the collection address upon the team’s arrival, they will wait for 10 minutes. Unfortunately, after 10 minutes they will have to move on to their next job of the day to keep in line with our pre-booked schedule.

Please note that a failed collection fee of £59 will be applied. If you cancel the collection on the same day and do not reschedule this, we will charge you one month’s fee.

On the rare occasion that factors outside of our control make us late, we will always contact you in advance to make you aware. So please make sure you have provided us with a valid UK contact number for the day.

You can of course pack your items into your own boxes, suitcases or bags. Alternatively, you can rent or purchase our STORED crates or cardboard boxes, however, this is not compulsory.

We can also collect large items (up to 25kg each) such as chairs and other furniture. These do not have to be placed into boxes; however, we recommend you wrap or pack them properly.

We will also be happy to do the work for you; simply add our 'packing service' to your booking for just £49 per started 30mins. Please note that there will be additional charges if you ask us to deliver packing/wrapping materials or you can simply provide our team with your own materials.

After you place your booking you will receive a pre-arrival survey where you can tell us what needs to be packed and which packing materials you need. We offer a crate rental for £0.50 per crate per month or the following packing materials options:

S/M cardboard box 356 x 356 x 356 mm £4

M/L cardboard box 406 x 406 x 406 mm £5.5

Tape (general, white) 66m x 48mm £2

Tape (Fragile, wording) 66m x 48mm £3

Protective material bundle(Bubble wrap, removal blankets, tape) Price depending on storage size, e.g. 12sqft= £12, 25sqft = £25

Over 100sqft, speak to one of our storage consultants on 020 3637 1234 and they will be able to help you build a suitable package for your storage needs.

If you go over your allocated free loading time, the team will still complete the job for you. However, their time is charged at £49 per 30 minutes started.

The best way to avoid the extra charges is to make sure there is parking available as close to your property as possible and you are present at the property when our team arrives. You can also try to make sure the items are easily accessible for our team and limit restrict access from your property to the parking area.

You can also pre-pay for extra loading time. This costs just £29 per 30 minutes and is non-refundable.

Each unit size comes with a set amount of free loading time:

12sqft – 15 minutes

15sqft – 15 minutes

25sqft – 30 minutes

35sqft – 30 minutes

50sqft – 30 minutes

75sqft – 60 minutes

100sqft – 60 minutes

100sqft + - 60 minutes for the first van/team

We can collect & return to any address within *London, Surrey, Brighton, Birmingham, Portsmouth, Eastbourne, and Canterbury.

*Outside of London zone 3, there are surcharges included on top of your collection and return fee which may vary based on the date and time slot selected:

Zone 4 surcharge: £30

Zone 5 surcharge: £50

Zone 6 surcharge: £70

*Outside of London zone 6, we can quote you for a collection/return based on the availability of teams, daily itineraries, and drive time from our facility to your address. Get in touch by emailing us at service@bystored.com .

Please note that extra charges for returns outside London zone 3 are not included in the price shown on your account when you request your return; however, the final price will be included in your return confirmation email.

Please note that if you need a return to a different area from where your collection was first actioned (e.g. collection from London, return to Brighton) you will need to contact us to request a separate return quote.

Our team of 2 removal specialists is unable to collect items that are heavier than 25kg, including boxes.

You will need to request an extra team for heavier items. You can do this when completing your pre-arrival form or by emailing us at service@bystored.com

Alternatively, you can choose to have a large piece of furniture dismantled by yourself or by our team so that its parts can be loaded and labelled separately.

You can book your collection and storage on our booking page, by calling us at 020 3637 1234 or by emailing us at service@bystored.com.

When booking your collection and storage on our website, simply select if you wish to store for up to or more than 6 months; choose your storage unit’s size based on the total volume of the items that you wish to store with us, select your preferred arrival date for collection, confirm your personal details including your card details.

You will receive a confirmation email with a summary of your booking.

To amend the details in your pre-arrival form, including the list of items to be collected from you , simply re-fill in the form at the link provided and resend it to us. We will get back to you with a confirmation email. Should you be unable to re-send the form or if the form is expired, email us at service@bystored.com. Our team customer service team will amend the details for you. Please note that the final form needs to be sent to us 48 hours before your collection date.

If you would like to downgrade or upgrade your storage unit's size, email us at service@bystored.com.

1. Our team will arrive between the time slot agreed with your booking. We will not call you or email you before arrival, make sure that access to your property is provided between the scheduled time slot.
2. If you’ve scheduled an appointment and you’re not there, we will wait for 10 minutes and of course try to contact you.
3. If you’re still not there following this, we unfortunately will have to cancel this appointment. You will have to get in touch with us to rearrange the appointment and the following charges apply:
   1. Collections
      • Cancellation/Reschedule up until 23.59pm the night before: Free
      • Same day cancellation: Full first month subscription fee for booked unit.
      • Same day reschedule: £59
   2. Return Deliveries
      • Cancellation/Reschedule up until 23.59pm the night before: Free
      • Same day cancellation/reschedule: £59
   3. Crate Delivery/Collection
      • Cancellation/Reschedule up until 23.59pm the night before: Free
      • Same day cancellation/reschedule: £29
4. Any service add-ons, such as packing/dismantling time, unpacking/reassembling time, loading/unloading time, and zone surcharges that may have been charged beforehand are also non-refundable.

It is the customer’s responsibility to provide parking for our team. Due to the number of jobs our teams perform each day, we are unable to source parking at your property on your behalf.

If we were to receive a parking fine during the time, we are at your property we would unfortunately have to pass on any costs to you

Before your collection date you will receive a pre-arrival survey where you can tell us where to park.

1. If you contact us on the day of your collection/return we do charge for this:
   1. Collections:
      • Cancellation/Reschedule up until 23.59pm the night before: £100
      • Same day cancellation: £200
      • Same day reschedule: £100
        
        
   2. Return Deliveries:
      • Cancellation/Reschedule up until 23.59pm the night before: Free
      • Same day cancellation/reschedule: Return fee
        
        
   3. Crate Delivery/Collection:
      • Cancellation/Reschedule up until 23.59pm the night before: Free
      • Same day cancellation/reschedule: £29
        
        
2. Any service add-ons, such as packing/dismantling time, unpacking/reassembling time, loading/unloading time and zonal surcharges are non-refundable if a customer cancels on the day of their collection/return.
3. Just give us a call on 020 3637 1234 or email us at service@bystored.com if you need to reschedule or cancel.

1. Yes, we do need you to book this in prior to your collection taking place. This is to make sure the team arrived prepared with the necessary packing materials and tools. You can book this from your account under 'Request packing materials'.
2. Our packing/dismantling service costs £49 per 30 minutes started.
3. Any service add-ons, such as packing/dismantling time, unpacking/reassembling time, loading/unloading time and zonal surcharges are non-refundable
4. Please note that only items packed by our removal team are covered under our Standard Liability, assuming that suitable packing materials are purchased or provided. We always suggest to cover single fragile items with packing paper, blankets or bubble wrap.

5. We offer a crate rental for £0.50 per crate per month or the following packing materials options:



   S/M cardboard box: 356 x 356 x 356 mm - £4

   M/L cardboard box: 406 x 406 x 406 mm - £5.5

   Tape (general, white): 66m x 48mm - £2

   Tape (Fragile, wording): 66m x 48mm - £3

   Protective material bundle: (Bubble wrap, removal blankets, tape) - Price depending on storage size e.g. 12sqft=£12, 25sqft=£25.

   You can select one or both options in the pre-arrival survey you received after you placed your booking with us.

You can request a second collection via your STORED account, 'Request a new pick up'. We will then work to arrange this for you at a date that suits you best.

The standard collection cost is £39, excluding postcodes outside London zone 3.

Outside of London zone 3, there are surcharges included on top of your additional collection:

Zone 4 surcharge: £30

Zone 5 surcharge: £50

Zone 6 surcharge: £70

Outside of London zone 6, we can quote you for a collection/return based on the availability of teams, daily itineraries, and drive time from our facility to your address.

If you have a collection/return booked in with us, you need to make sure that yourself or someone you trust is available at the property to let our team in during the agreed time-slot.

If we are running late or any reason, our team will always make sure to contact you and keep you updated with the situation.

It is also the customer’s responsibility to secure parking near the property for the team on the day.

If you are having a collection, you will receive a ‘pre-arrival survey’ to fill in up to 48 hours prior to your collection. Our team will need this form completed in order to be fully prepared and to ensure a smooth collection process.

Here you can tell us what needs to be collected, if you require an extra service such as packing and/or dismantling or which packing materials you would like to purchase from us.

When they arrive, they will start labelling each individual item with a barcode and a general description (e.g. cardboard box) so that you have a complete online inventory of what you have in storage.

We create your inventory on site to avoid any miscommunication in what is being accounted for in the inventory. The team will then present you with a collection sheet. You will need to check the sheet and make sure that all items due for collection have been recorded; finally, you will be asked to sign your collection sheet.

Once the sheet has been signed, this is a confirmation from yourself that all items have been collected & accounted for. If you require a specific description for your items, please ask our team to write it down for you.

Your items will then be loaded into the van to be taken to the warehouse. When you no longer require storage, simply book in the return delivery of your stored items by login into your STORED account

When you are having a return, the team will present you with a return sheet. You will need to check the sheet and make sure that all items due for return have been accounted for and then sign the sheet. Once the sheet has been signed, this is confirmation from yourself that all items have been returned to you & accounted for.

Generally speaking, we cannot. However, if you have a handful of boxes that would make up a 12sqft unit, you can always give us a call on 020 3637 1234 and we will try our best to help.

In order to give you a direct quote based on your requirements, please email us at service@bystored.com providing the following details:

Removal date

List of items that need to be moved

List of items that require packing

Start Address

Finish Address

Is there any restricted access at either property?

As soon as we have this information, we will get back to you with an estimated cost.

The price for this service would be £89 per hour taken for the move, with a minimum charge for 2 hours. Every additional hour is £89 and will be added at the end of the move if necessary. There is an additional charge for packing materials.

Please note, we charge an extra of 20% for moves conducted at the weekends.

We can help move your items from one address to the other. Our standard moves are quoted for a team of 2 of our moving guys, with our standard van size, and also include complete packing service, for an additional charge our teams are able to provide packing and wrapping materials.

If you have a quote from another storage provider offering our same services, we will be more than happy to look into price-matching this for you with another like-for-like service.

We will always do our best to price-match but, due to the all-inclusive nature of our service, we may often appear more expensive purely at face value.

Do remember that our service includes a collection, inventory, and return service of two removals experts and a van, all security measures & £500 standard liability cover.

No, the full price of your storage agreement will be quoted to you – in writing – prior to your collection taking place.

*Please note that return prices vary according to the delivery address, notice is given, and timeslot.

We are unable to guarantee returns within the first 3 weeks of storage and we charge on a monthly basis. The return has to be booked from your online account only after the inventory is uploaded, this can take up to 14 days from the initial collection.

The cost of storage depends on two main factors. The duration of storage and its size.

We offer a rolling monthly subscription.

When making your booking, we will take down the card details that you would like to have on file with us. You'll have to add your card details up to 72 hours before your collection date, alternatively your booking will be cancelled. No storage fee is charged upfront. But if you have booked any of our services add-ons, such as pre-paid loading time or a crate drop, we will charge this upfront to your card.

After your collection has been completed, we will charge your first month’s storage fee.

You will then be charged on the same date as your collection each month that you store with us for.

The charges will be applied directly to the card you have placed on file with us.

If at any point you want to change your card details, you can do this by logging onto your bySTORED account and clicking the ‘My Finance Details’ tab.

Please note that we are unable to accept payments via PayPal, cash or bank transfers.

Yes, we accept card payments from our customers.

1. We only offer our package on a rolling monthly contract and can’t unfortunately offer any daily or weekly payment plans.

2. You can expect each month’s payment to come out on the same date as your collection date. This is when your subscription will renew; for example, if your collection is actioned on the 1st of January, your subscription renews every 1st of the month. We charge on a monthly basis and do not offer a pro-rata payment plan. Please note that, on some occasions, payments may be taken a few days after your subscription renewal date.

1. Unfortunately, if for some reason we cannot charge you at the scheduled time, we’ll be forced to take out at an administrative fee to cover our costs of dealing with this.
2. If it’s a simple matter of a failed transaction (including if the issuer of your payment card refuses to authorise the payment), we’ll charge you an administration fee of £25 on the first failure and an administrative fee of £50 on each subsequent failure to pay.
3. In respect of all sums that are overdue to us we charge interest on a daily basis (4% per annum above the prevailing base rate for the time being of the bank of England). If you fail to pay, we’ll give you a 30-day written notice to settle all outstanding sums due. After this, if we are still unsuccessful in taking payment, we’ll unfortunately be forced to dispose of some or all of your items by whatever means available to us.
4. We will however credit any excess as a result of this disposal to your account less an administration fee of £25 and any other reasonable costs incurred in connection with the disposal.
5. If this still doesn’t cover what you owe we will serve you with a written notice to pay all outstanding monies due within 7 days and interest will continue to accrue until the balance is paid in full.
6. If you fail to pay within two months of the amount being charged, your items will be removed from storage and recycled. You will still be liable to pay all the outstanding amounts owed to us.

We only offer our package on a rolling monthly contract and can’t unfortunately offer any daily or weekly payment plans.

You can expect each month’s payment to come out on the same date as your collection date. This is when your subscription will renew; for example, if your collection is actioned on the 1st of January, your subscription renews every 1st of the month. We charge on a monthly basis and do not offer a pro-rata payment plan. Please note that, on some occasions, payments may be taken a few days after your subscription renewal date.

No. We accept monthly payments only.

If you’ve happened to come across a code for one of our fantastic discounts, please be advised that these come with a few conditions.

The discount is only ever applicable to your storage subscription. No discount will be applied to any other additional services.

If you are storing for less than the required storage length, you will be required to pay the amount that was discounted from your package.

We do indeed! - when placing your booking simply select the length of storage to discover your discount.

Simply go onto your My Pages and navigate to your finance information to view your charges and download your invoices!

We've made paying for your storage as easy as it possibly can be.

Simply add your preferred card details when placing your order online.

We don't charge any upfront storage fees and you can cancel your booking for free up to 48 hours prior to your pick-up slot.

If you have booked any of our services add-ons, such as packing materials, pre-paid loading time or a crate drop, we will charge this upfront to your card.

Once your collection has been completed, we will charge your first month’s storage fee and you will then be charged on the same date as your collection each month that you store with us for.

Important to note.

If at any point you need to change your card details, you can do this by logging onto your My Pages and clicking the ‘My Finance Details’ tab and updating your card.

Please note that we are unable to accept payments via PayPal, cash or bank transfers

If this still doesn’t cover what you owe we will serve you with a written notice to pay all outstanding monies due within 7 days and interest will continue to accrue until the balance is paid in full.

If you fail to pay within two months of the amount being charged, your items will be removed from storage and recycled. You will still be liable to pay all the outstanding amounts owed to us

In respect of all sums that are overdue to us we charge interest on a daily basis (4% per annum above the prevailing base rate for the time being of the bank of England). If you fail to pay, we’ll give you a 30-day written notice to settle all outstanding sums due. After this, if we are still unsuccessful in taking payment, we’ll, unfortunately, be forced to dispose of some or all of your items by whatever means available to us.

We will however credit any excess as a result of this disposal to your account less an administration fee of £25 and any other reasonable costs incurred in connection with the disposal.

Unfortunately, if for some reason we cannot charge you at the scheduled time, we’ll be forced to take out an administrative fee to cover our costs of dealing with this.

If it’s a simple matter of a failed transaction (including if the issuer of your payment card refuses to authorise the payment), we’ll charge you an administration fee of £25 on the first failure and an administrative fee of £50 on each subsequent failure to pay.

No, we cannot guarantee a specific time at which we'll arrive. All our time slots are 9am-6pm. However, we always do our best to inform customers of rough windows the night before and then the driver team will get in contact when they are roughly 30 minutes away!

If you have rented one or more crates from us we will leave them with you when returning your items, unless you ask our removal team to collect them on the day. You can spend up to 14 days unpacking the crates. You can arrange a crate collection Monday to Friday between 9 am-6 pm by logging into your STORED account and selecting 'Request Packing materials / Do you want crates delivered to you or collected from you?'.

Crates collection cost £29 for postcodes within London zone 1-3 and Surrey, Brighton, Birmingham, Portsmouth, Eastbourne, and Canterbury. If you don’t arrange a collection in order to return them to us by then, you’ll be charged a fee per crate of ￡25 (including VAT). You can also tell us that you wish to purchase them by informing us at service@bystored.com.

If you store for less than one month this pricing structure is not applicable.

You will need to contact us by email to service@bystored.com 2 weeks from your return date to be entitled to a refund. The refund will be actioned within 7 days after we have returned your items. If no refund request is received 2 weeks before your return date we won't be able to action this.

We do not offer pro-rata rates. However, if you have your items returned up to 5 days into the new storage month, we will refund you 50% of your monthly storage fee. If you have your items returned between 6-14 days into the new storage month, we will refund 25% of your storage fee.

Anything over 14 days incurs the full month’s charge. These days are counted starting from your subscription renewal date and including the day of your return.

In short, yes you can. However, if you have received a discounted storage rate dependant on your length of storage, we will recoup the discounted amount from your storage fees based on the discount value and how many months you have stored with us.

For example, if your monthly rate has been discounted by £20 each month because you agreed to store with us for a minimum of 6 months, however, you end up storing with us for 4 months, we will recoup £80 from your account before completing your return.

We can collect & return to any address within *London, Surrey, Brighton, Birmingham, Portsmouth, Eastbourne, and Canterbury.

*Outside of London zone 3, there are surcharges included on top of your collection and return fee which may vary based on the date and time slot selected:

Zone 4 surcharge: £30

Zone 5 surcharge: £50

Zone 6 surcharge: £70

*Outside of London zone 6, we can quote you for a collection/return based on the availability of teams, daily itineraries, and drive time from our facility to your address.

Please note that extra charges for returns outside London zone 3 are not included in the price shown on your account when you request your return; however, the final price will be included in your return confirmation email.

Please note that if you need a return to a different area from where your collection was first actioned (e.g. collection from London, return to Brighton) you will need to contact us to request a separate return quote

Not at all. Our teams will do everything for you! They will come right up to your door and begin loading the items from wherever you have left them.

With returns, our teams will deliver the items straight into your property.

Please inform us 48 hours in advance if there is restricted access to your property e.g. broken or no lift / no parking space, or if you need an extra team for a larger and heavier item.

A parking spot just outside your home will make sure that our staff can perform a quick and efficient job. It's the customer's responsibility to provide parking. Please see our terms & conditions for further info.

We have a list of the items that you have requested for delivery but in order to make sure the delivery runs smoothly and you are happy that all of your requested items have been returned, we recommend that you check each item off a list also.

You can download this list from your login area at www.bystored.com. Please remember that once you have signed the delivery sheet you have taken responsibility for every item on the list and have signed to say that it has been safely delivered.

It is very important that you take the time to check items off against the inventory list before you sign the return sheet. Once the return sheet has been signed, liability for any lost or damaged items lies with the customer. On the very rare occasion that a customer finds such issues with their items, you must make our team aware before signing the return sheet.

The return has to be booked from your online account, only after the inventory is uploaded; this can take up to 14 days from the initial collection. We are unable to guarantee returns within the first 3 weeks of storage.

Please contact us regarding availability for Saturday deliveries since we require at least 3 weeks' notice and there is a surcharge of £59.

We can action a maximum of 3 returns a month; if you need any further returns, please contact us directly to discuss.

All our customers get a return time slot depending on the one selected, with our delivery agents able to arrive at any point during this slot. If they are unable to get hold of you, they will wait a maximum of I0 minutes and then be forced to cancel the appointment and unfortunately will need to charge for a failed appointment fee of £59.

You can contact us to re-book this in for the next available date.

All units include a complimentary 30 mins of unloading by two removal experts. If you require unpacking assistance or more unloading time, we happily provide this at a charge of £49 per every started 30 minutes. Please note, any pre- paid unpacking/reassembly time is NOT refundable.

We can collect & return to any address within **London, Surrey, Brighton, Birmingham, Portsmouth, Eastbourne, and Canterbury; however, should you need a return to a different area from where your collection was first actioned (e.g. collection from London, return to Brighton) you will need to contact us in advance to request a separate return quote.

**Outside of London zone 3, there are surcharges included on top of your collection and return fee which may vary based on the date and time slot selected:

Zone 4 surcharge: £30

Zone 5 surcharge: £50

Zone 6 surcharge: £70

Outside of London zone 6, we can quote you for a collection/return based on the availability of teams, daily itineraries, and drive time from our facility to your address.

Please note that extra charges for returns outside London zone 3 are not included in the price shown on your account when you request your return; however, the final price will be included in your return confirmation email.

The maximum return price for delivery to London zone 1-2 and 3, surrey, Brighton, Birmingham, Portsmouth, Eastbourne, and Canterbury is £318 when the delivery is booked to the same area as your first collection (e,g. Collection from Brighton, return to Brighton).

*We are dedicated to providing the best tailored and flexible service to all of our customers. Our returns availability and fees are based on demand, so in order to take advantage of our standard return prices and find a suitable available date, we would kindly advise you to book as far in advance as possible but no later than 3 weeks ahead of your requested return date.

We are happy to help with shorter notice returns; however, please note that prices may be higher and vary according to the date and time slot required.

The quickest and easiest way to book in the return delivery of your stored items is to login to our website and follow these instructions:

CLICK HERE to go to the login page

Enter your details. If you do not know your password, please just click to reset.

Click on ‘Request My Items Back’

Follow the instructions, choosing which items you want, entering the delivery address details for delivery and picking an available time slot.

Click ‘Book My Return’ and await confirmation of your delivery

Our *standard return fees are as follows:

Storage of up to and including 2 Months: from £109 (order created before 02-05-2023 will be charge: 89)

Storage of over 2 months: from £49 (order created before 02-05-2023 will be charge: 29).
Order created before 02-05-2023 has a Peak charges of £140 (within 14 days)

Our storage units are extremely secure.

We store your items in purpose-built, manned, storage facilities with the following security measures:

• 24/7 CCTV surveillance monitored by a professional security company.
• Alarms monitored by a professional security company
• Dual security locks on all doors.

Only our teams have access to the facilities and customers cannot access the units for security reasons.

That works out best for everyone since we offer a full-inclusive service where we collect, store and return our customers’ items, meaning they will never need to visit a storage facility ever again.

Happy storing!

That’s not a problem, we’ll automatically upgrade you to the next size.

If you know beforehand that you’ll need a different unit size, simply contact us on the chat and we’ll help you out!

Find everything you can’t store with us here.

• Food/perishables
• living creatures
• Explosives, weapons, or ammunition
• Items that emit fumes, such as a barbecue
• Illegal substances or illegally obtained items
• Flammable materials, liquids, or compressed gasses.
• Jewellery, ivory, watches, stamps, precious stones, or precious metals
• Antiques, furs, fine arts or collections of a similar kind
• Mobile phones, perfumery,
• tobacco, cigars, cigarettes, beers, wines, spirits
• Money, deeds, bullions, bonds, securities, coins, cash or negotiable instruments
• Pollutants that are likely to cause contamination, infestation or encourage vermin

If you store someone else's items in your storage unit, their items will not be covered by our standard liability, and it won't be possible for us to share the details of your account with that person.

No. We do not offer the option of storage sharing to the customers.

If you are not too sure what unit size you need, you can always give us a call on 020 3637 1234 or email service@bystored.com . One of our storage consultants will be on hand to help you figure out the correct unit size for your storage needs and answers any further questions you may have.

All our prices are inclusive of VAT.

1. Unfortunately, this is not possible. Each of our units is assigned to a single STORED account and only this person can access the account. Due to this and other security measures in place, we cannot accept shared units. If you store somebody else's items these are not covered by our standard liability and we won't be able to discuss the details of your account with the other person

Length: 597mm/ 59.7cm/ 23.5inch

Width: 374mm/ 37.4cm/ 14.7inch

Height: 330mm/ 33cm/ 13inch

To book delivery of your crates, you need to login into your account and tap on 'Request pacing materials'. Next, let us know the number of crates you require, the delivery date, and your complete address. As soon as we receive the request, our customer service team will respond with a confirmation.

For same-day delivery, fill in the 'Packing material' part of the pre-arrival form you will receive as you book the delivery with us.

Yes. We offer our customers crate rental for £0.50 per crate/month. We deliver the crates before your collection for a delivery fee of £29 or bring the crates with us on the day of your collection.

Just let us know via My Pages.

These items are prohibited for storage for the safety of all our customers and staff members. If we find any of these items in storage, they will be removed and discarded without being issued a warning. Further, we hold every right to search your remaining items as well.

If you book for any additional services, such as a crate delivery, they will be charged at the time of booking.

A higher pre-authorisation fee will be applied for the bookings that require two teams or the work of more than eight man-hours.

We do not charge any amount upfront. You need to pay your first month’s storage subscription fee as your collection completes and your items reach our storage unit safely. In the following time, every month’s payment shall come out on the exact day of your collection date. It is then that your subscription will renew.

We always recommend using our packing materials, as it ensures that your items are protected in the best way possible.

We sell the following packing materials:

• Medium Sized Cardboard Moving Box: £4.00 inc VAT
• Large Sized Cardboard Moving Box: £6.00 inc VAT
• Tape: £2.00 inc VAT
• Tape (Fragile wording): £3.00 inc VAT

How to add packing materials to your order:

Simply let us know what packing materials you would like in the pre-arrival form when placing your booking and if you want these sent in advance or if you want us to bring these with us when we pick your things up!

Absolutely!

Using our packing service is the easiest and safest way to store your items.

Simply either select packing option when making a booking on our website or let us know in your pre-arrival form, which you'll receive after booking your pick-up with us.

Our packing service costs only £49 per 30 minutes started.

Tape (general, white): 66m x 48mm - £2

Tape (Fragile, wording): 66m x 48mm - £3

Protective material bundle: Tape. (Bubble wrap, removal blankets, tape) - Price depending on storage size e.g. 12sqft=£12, 25sqft=£25. Please note that the protective material bundle can only be purchased when you ask us to pack your items for you. This cannot be delivered to you before your collection.

1. We offer a crate rental for £0.50 per crate per month. We can deliver the crates before your collection for a delivery fee of £29, or bring the crates with us on the day of your collection.
2. To book a delivery of your crates on a date prior to your collection, simply login into your account and select 'Request pacing materials', tell us how many crates you require, the delivery date and the full address. Our customer service team will get back to you with a confirmation.
3. To request a delivery of your crates at the same time of your collection, fill in the 'Packing material' section within your pre-arrival form which you will receive soon after you place your booking with us.

4. The dimensions of our crates are as follows:

   Length: 597mm/ 59.7cm/ 23.5inch
   Width: 374mm/ 37.4cm/ 14.7inch
   Height: 330mm/ 33cm/ 13inch

S/M cardboard box: 356 x 356 x 356 mm - £4

M/L cardboard box: 406 x 406 x 406 mm - £5.5

If you require the boxes before the day of your collection, you can purchase cardboard boxes by browsing through the 'Request packing materials' section in your STORED account.

On the other hand, if you need them by the day of your collection, you can choose the option on the pre-arrival form. The delivery will be confirmed on your collection day only as you place your booking.

Yes. We sell cardboard boxes to make packing easier.

The return needs to be booked online only after the inventory is uploaded. However, if the return date is agreed upon before your collection in writing, you don’t need to wait for the list to be uploaded to the website.

Yes, you can access your inventory levels online.

Simlply click here to change your password.

First of all, you are in great hands with our professional movers!

If you want them to take care of all the packing, bring packing materials etc - just let us know in the chat below and they'll take care of everything for you!

Secondly, if you already have boxes and protective materials, do pack your stuff well. Don't put too much into each moving box to ensure the box isnt too heavy.

Thirdly, provide all the relevant information to our team in the pre-arrival form. This ensures we are fully prepared to pick up your stuff and we'll be able to do fast and securely!

1. Unfortunately, we cannot allow any other persons to access your STORED account or book in collections/returns on the customers behalf unless we have written permission via email from the customer using the email address that we have on file. To arrange this you can email us at service@bystored.com and CC the trusted person.

Our professional removal teams take the utmost care of your belongings, moving these in and out of our van and then handing these over to our warehouse staff.

Once they’ve reached the warehouse, they are one-by-one moved into your unit and then entered into our asset management system. Please let us know if there are any items that you prefer not to be stacked.

Our operations team will then upload your storage inventory within 7 working days to your STORED account which you can view online. You can also add comments for each of your items.

1. We have facilities across South London including Mitcham, Wandsworth, & Cheam; although we will collect & return your items - meaning that you'll never need to visit anyway! Our units are extremely secure since only our team has access to the facilities. Customers cannot access the units since we offer a full-inclusive service where we collect, store and return the items.
2. These are all purpose-built storage facilities with the following security measures:
   • CCTV surveillance monitored by a professional security company.
   • Alarms monitored by a professional security company
   • Dual security locks on all doors.

Extremely!

We store your items in purpose-built storage facilities with the following security measures:
o CCTV surveillance monitored by a professional security company.
o Alarms monitored by a professional security company
o Dual security locks on all doors.

Only our teams have access to the facilities and customers cannot access the units for security reasons.
That works out best for everyone since we offer a full-inclusive service where we collect, store and return our customers’ items, meaning they will never need to visit a storage facility ever again.