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Frequently Asked Questions

Below we’ve set out to answer the most frequently asked questions we get.
If you have any other questions, please don't hesitate to get in touch on
service@bystored.com

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Our storage units are extremely secure.

We store your items in purpose-built, manned, storage facilities with the following security measures:

  • 24/7 CCTV surveillance monitored by a professional security company.
  • Alarms monitored by a professional security company
  • Dual security locks on all doors.

Only our teams have access to the facilities and customers cannot access the units for security reasons.


That works out best for everyone since we offer a full-inclusive service where we collect, store and return our customers’ items, meaning they will never need to visit a storage facility ever again.

Happy storing!

We're growing the company year by year and having stored for over 14,000 customers, we are constantly adding storage warehouses.

Currently, we have facilities across South East England including locations in London such as Egham, Mitcham, Wandsworth, & Cheam.

The best part? Since we collect & return your items to your doorstep - you'll never need to visit a storage warehouse ever again!

Absolutely not!

You will never need to visit a storage warehouse or storage unit ever again!

We come to you to collect your stuff, store it in our storage warehouse and when you want one, some or all your items back, we deliver them back to you!

Happy storing!

Yes, we sure do.

We have revolutionised the storage industry by taking the hassle out of self storage.

Our professional movers come to your home & collect your items, so you never need to visit a storage warehouse ever again. They can also help you pack & disassemble furniture (for free) and bring packing materials along.

When you want your items returned, simply book a return on your online account and we will return one, some or all of your items back to the same or a different address to what we picked up from.

To get started, all you need to do is select a date and time for when you want us to come to your home and collect the items you want to put into storage.

If you’ve used self-storage before, you’ll know the costs and amount of hours it takes to buy packing materials, pack, rent a van, drive to the self-storage unit, unload, return the van. And then repeat the process when you want your stuff back.

That’s why we looked at how self-storage companies operate and changed everything.

Firstly, because we pick up and return your stuff from your home, we don’t have to have mega expensive locations centrally in cities, costs that we would have to pass onto our customers.

That’s why STORED can be up to 50% cheaper than traditional self-storage companies.

Secondly, we flipped the self-storage model upside down, and instead of you doing all the work, we came up with STORED model:

✓ We Collect

Other storage firms expect you to drop everything off yourself. That means either making several time-consuming trips or hiring a van - which is stressful and expensive.

Wouldn’t it be much easier if someone came and collected everything? We agree. So that’s what we do. We send a van with two professional movers to collect your stuff. Put your feet up and let us do the heavy lifting.

✓ We Box It Up

Most people don’t have crates and boxes handily lying around. That’s why we have an extensive list of packing materials available for purchase, that we’ll bring straight to your door.

When we collect your things, we box and crate your items for you. That’ll save you money, time, and fuss.

✓ We Return

Need your things back ASAP? Or even just some of your stuff? Other storage companies need you to come and get it yourself. Not us.

Tell us what you want back, and when. We’ll deliver it directly to your door and unpack it for you. Relax - we’ve got you covered.

Door-to-Door storage in 3 easy steps

1) Easy Booking
Simply select a storage unit, where & when you want your things collected from. You can get it sorted in less than 2 minutes.

2) Pick-Up from Your Home
Our team will come to your address at your preferred time and pick everything up. They can even help with the packing!

3) Convenient Returns
Book a return online to get some or all of your belongings back - whenever you need them. We’ll deliver them to your home or preferred location.

Yes.

We created STORED to offer people both a cheaper and easier way to store their things.
That’s why we’re priced cheaper than self-storage & we provide pick-ups and returns of your items, to take out all the hassle.

We are unable to guarantee returns within the first 3 weeks of storage and we charge on a monthly basis. The return has to be booked from your online account only after the inventory is uploaded, this can take up to 14 days from the initial collection.